otso Responsible Gaming — How We Help You Stay in Control

You can set a daily, weekly, or monthly deposit limit directly from your account settings at any time. Once a limit is in place, it takes effect immediately and cannot be increased until a mandatory cooling-off period has passed. This gives you a reliable financial boundary so your gaming budget stays within what you are comfortable spending. Reducing a limit, on the other hand, takes effect right away with no waiting period. We encourage every player in the Philippines to review their deposit limits regularly and adjust them to match their current financial situation.

Losing track of time during a gaming session is one of the most common ways play can become problematic, so otso provides optional session time reminders that alert you after a set period. You can configure these reminders in your account preferences to trigger after 30 minutes, one hour, or any custom interval you choose. When the reminder appears, you have the option to continue, take a break, or end the session entirely. These prompts are designed to keep you aware of how long you have been playing without interrupting the experience unnecessarily. Staying conscious of session length is one of the simplest and most effective responsible gaming habits you can build.

If you feel you need a short break from the platform, you can activate a cool-off period that temporarily suspends access to your account for a defined number of days. During a cool-off, you will not be able to log in, place bets, or access the Game Lobby, but your account and balance remain intact for when you return. Cool-off periods are available in durations of 1 day, 7 days, 14 days, or 30 days, and they activate immediately upon request. This tool is ideal for players who want a structured pause without permanently closing their account. You can request a cool-off at any time through the responsible gaming section of your account settings.

For players who feel they need a longer or permanent break, self-exclusion is available as a stronger measure that blocks access to the platform for a minimum of six months or indefinitely. Once self-exclusion is activated, it cannot be reversed during the chosen period, and any marketing communications from otso will also be stopped immediately. We take self-exclusion requests seriously and process them as quickly as possible to ensure the restriction is in place before any further play can occur. If you are considering self-exclusion, we encourage you to also reach out to a professional support organisation in the Philippines for additional guidance. Self-exclusion is a courageous and responsible step, and we fully support players who choose to take it.

Every player on the otso platform has access to a full activity history that shows deposits, withdrawals, bets placed, games played, and session durations over any selected time period. Reviewing your activity history regularly is one of the best ways to stay informed about your gaming habits and spot any patterns that might concern you. The history is available in your account dashboard and can be filtered by date range, game type, or transaction category. We believe that transparency about your own activity is a key part of responsible gaming, and we make this information as easy to access as possible. If anything in your history gives you pause, we encourage you to use one of the limit or break tools described on this page.

otso strictly enforces the minimum age requirement of 18 years for all players in the Philippines, and age verification is a mandatory step before any withdrawal can be processed. We use a combination of document checks and third-party verification tools to confirm that every account holder meets this requirement. If we have reason to believe that an account is being used by a minor, we will suspend the account immediately pending a full review. We also encourage parents and guardians to use device-level parental controls to prevent underage access to gaming platforms. Protecting young people from gambling harm is a responsibility we take seriously and act on proactively.