otso Terms and Conditions — What You Need to Know Before Using the Platform

To register and use the otso platform, you must be at least 18 years of age and a resident of the Philippines. By creating an account, you confirm that all information you provide during registration is accurate, complete, and up to date. Each player is permitted to hold only one account; duplicate accounts may be suspended without prior notice. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access to your account, you must notify the support team immediately through the contact details provided on the platform. otso reserves the right to verify your identity at any time and to request supporting documentation as part of this process. Accounts found to belong to ineligible individuals will be closed and any associated balances handled in accordance with applicable regulations.

The otso platform — including the Game Lobby, Sports section, VIP programme, and all associated features — is provided for personal entertainment purposes only. You agree to use the platform in good faith and in compliance with all applicable Philippine laws and regulations. Any attempt to manipulate game outcomes, exploit technical errors, use automated tools or bots, or engage in fraudulent activity is strictly prohibited and will result in immediate account suspension. You must not use the platform in any way that could harm other players, disrupt platform operations, or bring the otso brand into disrepute. otso reserves the right to investigate suspected misconduct and to take appropriate action, including account closure and forfeiture of balances where fraud is confirmed. The platform's decision in such matters is final, and otso will cooperate fully with any regulatory or law enforcement investigation as required under Philippine law.

All transactions on the otso platform are conducted in Philippine pesos (PHP) using the local payment channels made available to registered players. Deposits are credited to your account balance upon successful confirmation from the relevant payment provider, and processing times may vary depending on the channel used. Withdrawals are subject to identity verification and must be processed to a payment method registered in your own name — third-party withdrawals are not permitted under any circumstances. otso reserves the right to apply processing timeframes and to request additional verification before releasing withdrawal amounts, particularly for first-time withdrawals or unusually large transactions. Any fees associated with specific payment channels will be clearly communicated before you confirm a transaction. Players are responsible for ensuring that their chosen payment method is valid and in good standing at the time of the transaction. If a deposit or withdrawal fails due to incorrect details provided by the player, otso cannot be held liable for any resulting delay or loss of funds.

The otso VIP loyalty programme rewards players based on their activity across the platform, including participation in the Game Lobby and Sports sections. VIP tier progression, associated benefits, and reward structures are determined solely by otso and may be updated from time to time with reasonable notice provided to affected players. Loyalty points, tier status, and associated benefits have no cash value and cannot be transferred between accounts or redeemed outside the terms specified in the VIP programme documentation. otso reserves the right to adjust, suspend, or discontinue any aspect of the VIP programme at its discretion, and such changes will not constitute a breach of these Terms and Conditions. Any attempt to artificially inflate VIP progress through collusion, bonus abuse, or other prohibited conduct will result in the forfeiture of accumulated benefits and may lead to account closure. Players who believe their VIP tier or rewards have been calculated incorrectly should contact the support team promptly with relevant account details. All VIP-related decisions made by otso are final and binding on the player.

The otso platform is accessible via mobile browser and through the Android app available on the Download page. While otso makes every reasonable effort to ensure continuous platform availability, we do not guarantee uninterrupted access and accept no liability for losses arising from scheduled maintenance, technical outages, or connectivity issues outside our control. Players are responsible for ensuring their device and internet connection meet the minimum requirements for stable platform use, particularly when using mobile data networks common across the Philippines. The platform may be updated periodically to improve performance, add features, or address security issues, and such updates may temporarily affect availability. otso is not responsible for any data charges incurred by players when accessing the platform via mobile networks. Unauthorised modification, reverse engineering, or redistribution of the otso app or any platform component is strictly prohibited. Players who encounter persistent technical issues are encouraged to consult the FAQ page or contact the support team for assistance.

Your personal data is collected and processed in accordance with the otso Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. By registering an account, you consent to the collection and use of your personal information as described in the Privacy Policy, including for identity verification, fraud prevention, and platform improvement purposes. You are responsible for keeping your account credentials secure and must not share your username or password with any third party. otso employs industry-standard security measures to protect player data, but cannot guarantee absolute security against all forms of cyber threat. In the event of a data breach that affects your personal information, otso will notify affected players in accordance with applicable Philippine data protection regulations. Players have the right to request access to, correction of, or deletion of their personal data by contacting the support team, subject to any legal obligations that require otso to retain certain records. Any concerns about how your data is handled should be directed to the support team in the first instance.

otso is committed to promoting responsible gaming and providing tools that help players maintain control over their activity on the platform. Full details of the responsible gaming tools and resources available to Filipino players are set out on the Responsible Gaming page, which should be reviewed by all players before and during their use of the platform. Players who feel that their gaming activity is becoming problematic are strongly encouraged to make use of the self-exclusion and limit-setting tools available through their account settings. otso reserves the right to impose account restrictions or initiate contact with a player if platform activity suggests that responsible gaming thresholds are being exceeded. The platform is strictly for players aged 18 and above, and otso takes its obligations regarding underage access seriously, including through identity verification procedures. Players are reminded that gaming should remain an enjoyable form of entertainment and should never be used as a means of generating income or resolving financial difficulties. If you need support beyond what the platform provides, the Responsible Gaming page includes references to external resources available in the Philippines.

otso reserves the right to update or amend these Terms and Conditions at any time, and any changes will take effect from the date they are published on this page. Players will be notified of material changes through a notice on the platform or via the contact details associated with their registered account, and continued use of the platform following such notification constitutes acceptance of the revised terms. It is your responsibility to review this page periodically to stay informed of any updates that may affect your rights or obligations as a player. If you do not agree with any changes to these Terms and Conditions, you should cease using the platform and contact the support team to discuss your account. Previous versions of the terms are not archived publicly, but the support team can provide clarification on specific changes upon request. These Terms and Conditions are governed by the laws of the Philippines, and any disputes arising from them shall be subject to the jurisdiction of the appropriate Philippine courts. For questions about any section of these terms, the FAQ page provides plain-language guidance on the most commonly raised points.